Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Deliveries, Freight Elevator and Loading Dock
    2. Elevator Service
    3. HVAC
    4. Janitorial
    5. Maintenance Requests
    6. Parking, EV Charging and Bicycle Parking
    7. Security
    8. Signage and Directory
    9. Storage
    10. Telecom Providers
    11. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Systems
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Elevator Service

Elevator service is available 24 hours a day. There are 4 passenger elevators and 1 dedicated garage elevator, all equipped with a telephone or intercom connection to Thyssen Krupp. Small deliveries on luggage carts or carts with rubber wheels are allowed in these elevators.
 
The freight elevator is available on a first-come, first-served basis. Deliveries that require more than two trips in the freight elevator or longer than 30 minutes must be made after hours.
 
Normal freight elevator hours are 8:00 a.m. to 5:30 p.m. weekdays.
 
If an elevator fails to operate properly, please notify the Building Management Office or Security immediately.
 
If for some reason an elevator does malfunction and you are detained inside the elevator cab, remain calm.
Modern elevator technology makes it virtually impossible for the elevator to fall. There is no physical danger in a stalled elevator, only the inconvenience of waiting to be released. Push the Emergency Call Button on the inside of the elevator cab to notify the Security Desk of your predicament. You will be contacted through an intercom system and given instructions on what to do. The elevator company will be notified immediately and a technician dispatched to correct the problem. During business hours, these technicians are usually on-site and can respond very quickly. Property Management staff and/or Security will remain in constant contact and let you know what is being done.
 
Elevator service is available 24 hours a day. After normal business hours, you must use your access card to access the elevators at the lobby level. If an elevator fails to operate properly, please notify the Building Management Office or Security immediately.